Hi Community. I had been using OP, Motorola and Xiaomi devices before switching to Note9. One peculiar problem that i find in only the present Note-9 device is that say i am playing some music, video or you tube on device and sound is being routed through external speakers or headphones using bluetooth or wired devices - if i remove the device or switch it off or remove the connection, in case all my earlier devices, the sound used to pause- but in Samsung Galaxy Note 9, the sound keeps playing through phone's speaker. Thats a big nuisance as say i am hearing music at night when all are asleep through my cabled or bluetooth headset and suddenly the connection breaks ('cause the bluetooth device lost its charge or cable came out or any other reason), the aound will start playing on my device disturbing everyone who are asleep - the same happens in library etc. How can i get this issue reaolved. Practically speaking, the moment an external device stops, the music or video should pause for user ease - all other phones just do that. Thanks for probable resolution.
Thank you for sharing ypur concern. We would like to suggest you kindly use the samsung headphones or bluetooth with your device to check the issue. We would like to offer some troubleshooting the steps to overcome the issue 1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference. 2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings. 3) Navigate to Settings >> Apps >> Select the app>> Clear Cache. 4) Run the device in safe mode. If issue still persists, KIndly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Send feedback>Error report>Collect log files>attach.
Be sure to hit ? when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
