Original topic:

Malware app detected

(Topic created on: 12-09-2022 09:51 AM)
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book10plus
Beginner Level 2
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Galaxy Note
Iam using Samsung galaxy note 10 plus. I will scan my device weekly onces. while scanning yesterday I found 1 malware app. Malware app shows in (your phone companion). It's showing uninstall if I click uninstall the malware app is not uninstalled. It is again showing the malware app. If any one know how to delete this please tell.

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3 Comments
Galaxy Note
Its not a Malware app, there is something wrong in Virus definitions it seems.
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book10plus
Beginner Level 2
Galaxy Note
Thank you
cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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