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10-21-2020 12:35 AM in
Galaxy Note- Mark as New
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10-21-2020 12:50 AM in
Galaxy NoteIf your device under warranty then you will get free repair.
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10-21-2020 07:06 AM in
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10-21-2020 09:49 AM in
Galaxy Note- Mark as New
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10-21-2020 03:30 AM in
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10-21-2020 09:50 AM in
Galaxy NoteDelete cache partition in recovery mode. Then try after reboot. Mark this post as solution once it works for you.
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10-21-2020 01:36 PM in
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10-23-2020 07:40 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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10-30-2020 07:58 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-
1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.
2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support