Original topic:

I am facing Low battery temperature issue where my phone is unable to charge.

(Topic created on: 11-10-2020 05:12 PM)
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Kampant
Active Level 3
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Galaxy Note
I updated the latest security update and after that I charged my batter till 95%(which I usually do). Next day when I put it in chrging it was not charging and on screen it was written that you battery temperature is low and it will charge when them temperature returns to normal.

I saw some videos in youtube where I get to know that its due to low temperature censors/ high temperature censors in wireless charging coil.

I tood my Note 10+ to customer service center where they informed that whole the motherboard is gone.

Can anyone help here.. what I need to do(My Note 10+ is not under warranty.)
3 Comments
Galaxy Note
Repair it or buy a new.
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Dilli
Expert Level 5
Galaxy Note
Keep your charger in room temperature and charge. SC staff are dodos. Dont believe them, get 2nd opinion always
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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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