- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-20-2021 10:23 AM in
Galaxy Note
Hello
I made a fatal mistake
I encrypted my mobile SD four years ago.
The phone had a problem a few days ago and I did a factory reset without decoding. The decryption key is no longer active in the settings!
My camera folder contains over 5,000 photos and videos up to 40 GB in size. These are family memories. I recorded all the moments of my son growing up with this mobile phone.
Now I see the files, they are the right size, but because they are encrypted, they no longer run on my phone and laptop.
My phone is Samsung Note 8 and I encrypted the memory with the same phone.
what's the solution?
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-23-2021 04:28 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2021 10:48 AM in
Galaxy NoteThanks 🙏