After ui4 android 12 update install, not able to install google indic keyboard, not able to install ignou e content app for study and not able to connect s pen. It shows disconnected constantnly. Not able to reset and scan it. Did all google cache data clear and updatw uninstalled but no samsung serice executive able to help. They asked for screenshot. I gave. Still they are not sure and asking for more log file and screenshkt. Thia is worst. Exoerience and customer centric approach by samsung officials. Pls help me.
Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.
Check the S Pen's operational range. In order for Air actions or Remote features to work, the S Pen needs to be within 30 feet of your phone or tablet with nothing in between.
If you are far from the phone or tablet and you try to use the Air actions (such as opening the Camera with the S Pen), there will be a lag between the button click and the command. If the S Pen is farther than 30 feet away, the connection will be lost. You will need to reconnect the S Pen by inserting it back into the phone or attaching it to the tablet.
If the pen and device are too far away from each other and disconnect, they will automatically reconnect if they become close again within five minutes. Remove and reinsert the S Pen. Remove and reinsert the S Pen to see if it connects to the device.
Charge the S Pen. Insert the S Pen into your phone, and it will begin charging. It should only take a few minutes to fully charge.
If you want to view the S Pen's battery percentage:
On the Note10 and Note20, the current S Pen battery level can be found in the top right corner of the Air Actions menu. On a Note9, open the Air command menu, and tap the Settings icon. Then, tap S Pen remote. The current battery level will appear at the top of the page.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question).
Thank you for writing to Samsung. Warm regard, Samsung customer support
