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12-04-2020 12:07 PM in
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12-04-2020 12:23 PM in
Galaxy NoteI am using the Note 20 Ultra presently on the Beta 2 Update.
I didn't face any Hanging issue as of now.
Are you on Beta Update?
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12-08-2020 09:42 AM in
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12-09-2020 07:31 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "device hanging issue" kindly follow the given below step:
>>Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.
Please visit this mentioned link for more information: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support