Original topic:

Fingerprint issue

(Topic created on: 12-21-2022 10:44 AM)
128 Views
albinlibi
Active Level 1
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Galaxy Note
Does anyone using Note 20 Ultra 5G have fingerprint issues? I bought my phone last year in November 2021 and been using fingerprint without any issues. It worked perfectly for almost 6 months then it stopped working. I started using PIN as my security and then thought of changing my factory screen guard which I doubted to be the issue causing my fingerprints to not work. I purchased spigen neoflex and installed it and still couldn't use fingerprint. I removed it and tried without screenguard and its still the same.
3 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hello,

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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Leo635
Active Level 1
Galaxy Note

Same problem note 20 ultra fingerprint is too bad

albinlibi
Active Level 1
Galaxy Note
True bro, the only thing that's a failure in the model and Samsung won't do anything about it. Major other brands atleast recalls the product or get it repaired free of cost even out of warranty but Samsung will not. I been using Spigen screen protectors and cases that too since I bought my phone from day 1 and still :(
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