Thanks for being with Samsung and for sharing your concern. We would appreciate if you can provide more specific information to help us understand the concern better regarding Samsung device. Please let us know if you are unable to open the extension pack or getting any error while using it.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/ Be sure to hit ♡ when you find an answer that works for you.
