Active Level 2
I noticed this problem many times that when my EASY MUTE feature is turned on, if my phone rings inside my pocket at that time also it automatically mutes the call because of that i didn't understand that is phone still ringing or not.
Samsung please fix this problem.a9d29dd0-aea5-44a7-be7e-ba7db900ad64.jpg
5 Comments
Active Level 9
It's not bug.. it's a feature.. off it if u don't want easy mute... problem solve
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Expert Level 3
its a feature to mute call by covering proximity semsor
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Active Level 2
i also own s8 plus, in that also this feature is on but this problem didn't happen with s8 plus when it is in pocket it rings but note 9 didn't.
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Active Level 8
https://youtu.be/playrWHT1Gg
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Expert Level 5
Thank you for reaching out to the Samsung community! We would like to inform you that Easy mute is a feature to mute incoming calls and alarm by putting hand over the screen or turning the phone face down. Please disable the easy mute feature to fix the issue.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/
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