I noticed this problem many times that when my EASY MUTE feature is turned on, if my phone rings inside my pocket at that time also it automatically mutes the call because of that i didn't understand that is phone still ringing or not. Samsung please fix this problem.
Thank you for reaching out to the Samsung community! We would like to inform you that Easy mute is a feature to mute incoming calls and alarm by putting hand over the screen or turning the phone face down. Please disable the easy mute feature to fix the issue.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/