Original topic:

Distorted tune in calling.

(Topic created on: 06-21-2018 09:40 PM)
330 Views
Krishi
Active Level 3
Options
Galaxy Note
Device: Note8

After updating to June security patch there has been a distortion in ringer of both speaker and in-call speaker whereas while listening music from them creates no distortion. please release an update ASAP for this thing. It really irritates me. And distortion is only for saved contacts not for Unsaved contacts
6 Comments
PuneetSidhu
Active Level 6
Galaxy Note
remove the back lamination and then try
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Krishi
Active Level 3
Galaxy Note
I didn't understand "back lamination"
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PuneetSidhu
Active Level 6
Galaxy Note
if you have a screen guard on the back of your device just remove it and try. it will definitely work
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Krishi
Active Level 3
Galaxy Note
No I don't have screen guard on back of my device
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vVARMA
Active Level 5
Galaxy Note
Hi Krishi,
Please factory reset your device from the settings menu and try a fresh start. This usually solves most of the problems.
If you are interested, you could also try entering the safe mode of the phone and then placing a phone call. If the said issue does not occur now, it could be third party app issue.(No third party apps work in Safe Mode)

Good Luck!
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admin_
Expert Level 5
Galaxy Note
Thank you for being a part of Samsung community. We apologize for the tone distortion issue you are facing in the device after the update. Please provide logs within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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