Caller ID not working

[Roovydoc]

Since the recent software update, I am unable to see caller Id with incoming calls.  I have checked app notifications for "phone" app and they are on (am unable to turn them off even). Please advise how I can get this working again. I do get incoming calls, but the screen just goes blank with the call and ringtone rings.  Thanks. 

[Ntandos]

my id caller not working please advise how I get it working?

[Roovydoc]

Have tried that. Have checked that notifications are permitted. Have ensured settings allow for full screen notification. Nothing works. This problem occurred after a android software upgrade so assume there is a conflict there.

[Tsogo_sam05]

Hi, Roovydoc kindly clear your cache. 

Follow the steps below to do this: 

1. From the home screen, swipe either up or down to access apps. 
2. Select Settings. 
3. Select Apps. 
4. Tap on the 3 dots on the upper right. 
5. Select Show system Apps. 
6. Select the Phone App. 
7. Select Storage. 
8. Select Clear Cache. 

If the issue persists, please perform a soft reset of your device. 

Press and hold the power and volume down buttons for about 10 seconds. 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. 

[Idave1]

which caller Id app is working well with the A30s device that can record call aswell?