Dharmik6394
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01-13-2018 07:29 PM in
Galaxy Note
Bixby wont respond when videos are being played on youtube.
you pause the video and say Hi bixby it will respond.
I have set bixby to high sensitivity mode and also the setting to let bixby wakeup when any media is playing on my phone is turned on..
you pause the video and say Hi bixby it will respond.
I have set bixby to high sensitivity mode and also the setting to let bixby wakeup when any media is playing on my phone is turned on..
1 Comment
admin_
Expert Level 5
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01-14-2018 08:18 PM in
Galaxy Note
Thanks for Being a part of Samsung community. We would like to inform you Kindly follow the steps below to resolve your concern :-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Bixby >>Clear data.
- Setup the Bixby again and check the issue is fixed or not.
- Please run your device in safe mode.
If still issue persist, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Bixby >>Clear data.
- Setup the Bixby again and check the issue is fixed or not.
- Please run your device in safe mode.
If still issue persist, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you.
