Original topic:

BIXBY DOWN..

(Topic created on: 01-13-2018 07:29 PM)
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Dharmik6394
Active Level 3
Options
Galaxy Note
Bixby wont respond when videos are being played on youtube.
you pause the video and say Hi bixby it will respond.
I have set bixby to high sensitivity mode and also the setting to let bixby wakeup when any media is playing on my phone is turned on..
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1 Comment
admin_
Expert Level 5
Galaxy Note
Thanks for Being a part of Samsung community. We would like to inform you Kindly follow the steps below to resolve your concern :-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Bixby >>Clear data.
- Setup the Bixby again and check the issue is fixed or not.
- Please run your device in safe mode.

If still issue persist, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you.
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