Original topic:

Apps not syncing data when screen is off.

(Topic created on: 11-29-2017 10:36 AM)
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var1990
Active Level 1
Options
Galaxy Note
My apps such as gmail,whatsapp and others are not syncing data when screen is off.
As soon as I switch on the screen, I start recieving notifications.
I hv checked all the settings of wifi and apps.
They all are fine.
Kindly help me out.
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4 Comments
Devv_007
Expert Level 5
Galaxy Note
Did you turned on powersaving mode?
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var1990
Active Level 1
Galaxy Note
no its off
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Devv_007
Expert Level 5
Galaxy Note
And background data of apps?
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admin_
Expert Level 5
Galaxy Note
Thanks for being a part of Samsung community. Would like to tell you kindly follow the steps below to resolve your concern:-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Be sure to hit ♡ when you find an answer that works for you.
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