My sentiment over this fiasco and how inconvenient it is for me / us now.
ATTENTION Samsung Gulf:
after my conversation with SamsungGulf Call Center Agent (minutes ago / October 13)
________________
CS Agent : "wait for the instruction as the managers are now having meeting discussing the mechanics of recall/replacement/refund"
________________
Its all out now from most major cities in the world. and yet Samsung Gulf is still meeting?!! it seems to me that these big wigs here in the gulf still need to think about it? why? why are they not complying with the "global recall" mechanics? whats with the meeting all about? (check the attached file below on how the US is processing the recall)
here we go again Samsung Gulf! shame.
last night I spoke to the call center agent.
*** NO APOLOGIES AT ALL FROM HIS SPIELS NOT EVEN A SOUND OF HUMBLING APOLOGY.
He instructed me to POWER DOWN the phone and Dont use it anymore and promised me that they will contact me as soon as they get information!?
when I asked him How will you call me back if youre asking me to power down the phone?
he asked me back, why you dont have another phone?
this fellows are either not thinking, doesnt know how to listen or not aware of the fact that NOT all people here has 2 phones and later said "ok, we will call you?!"
TOTALLY INCONSISTENT!!! No customer service approach to the situation.
No apologies or whatsover. shame!
and I asked him to transfer the call to rate my expeience he hanged up the line as for sure my disatisfaction rating would prevail.
During the first recall:
They promised the same call to contact me which O never receive prior to me getting the replacement. I already got my replacement unit they never contacted me.
Just about last week I got a call asking me to if "WANT" to replace the original one and that is 11 days after using my replacement unit which I only get to know from fellow members here suggesting that Dubai Mall branch and other shops already started the process and I just walked in and got my replacement, this only appears to me that they dont have a system to see who has gotten the replacement. (or if they really keep records of their calls and contact informations of the people who called them)
My customer service experience with this Samsung Gulf hotline with this snafu and fiasco is remarkably horrible.
The result of their meeting should be sensible this time and NOT FORCING US TO TAKE S7edge as replacement as that would only mean DOWNGRADE and they must not force us to take another samsung device.
A full refund should be in order (I dont expect any credits from this samsung gulf as with the inconvenience this has casued of of all here in the region as if they would thought about that they should have done it already in the beginning)
enough reason to opt for a FULL REFUND. I want my money back and move out of Samsung.
We all have good reasons and intentions why we patronized this amazing Samsung Note 7 phone and probably why we upgraded from our S7, edge, Note 5 or previous variants and probably even shifted from other OEMs / OS. Its a shame that this phone is almost perfect yet flawed enough to be recalled not just once but twice and yet Samsung Gulf seems to have forgotten our loyalty in the region that has given the brand a premium appeal.
What I dont understand is that why Samsung Gulf cannot comply with the global recall mechanics which is very simple and practical whereas other countries are now implementing?
Samsung should understand that "a loyal customer will always be loyal no matter what". HOPEFULLY, they will be sensible enough in the region NOT to force us to get S7edge or S7 as replacement, we DESERVE our money / cash back as this is caused by Samsung itself as global recall NOT customer inflicting refund.
I hope they will NOT give us Samsung Voucher amounting to the note7 price that can only be used to purchase another samsung product.
We deserve our MONEY back in cash in a form of a refund.
ATTENTION Samsung Gulf:
after my conversation with SamsungGulf Call Center Agent (minutes ago / October 13)
________________
CS Agent : "wait for the instruction as the managers are now having meeting discussing the mechanics of recall/replacement/refund"
________________
Its all out now from most major cities in the world. and yet Samsung Gulf is still meeting?!! it seems to me that these big wigs here in the gulf still need to think about it? why? why are they not complying with the "global recall" mechanics? whats with the meeting all about? (check the attached file below on how the US is processing the recall)
here we go again Samsung Gulf! shame.
last night I spoke to the call center agent.
*** NO APOLOGIES AT ALL FROM HIS SPIELS NOT EVEN A SOUND OF HUMBLING APOLOGY.
He instructed me to POWER DOWN the phone and Dont use it anymore and promised me that they will contact me as soon as they get information!?
when I asked him How will you call me back if youre asking me to power down the phone?
he asked me back, why you dont have another phone?
this fellows are either not thinking, doesnt know how to listen or not aware of the fact that NOT all people here has 2 phones and later said "ok, we will call you?!"
TOTALLY INCONSISTENT!!! No customer service approach to the situation.
No apologies or whatsover. shame!
and I asked him to transfer the call to rate my expeience he hanged up the line as for sure my disatisfaction rating would prevail.
During the first recall:
They promised the same call to contact me which O never receive prior to me getting the replacement. I already got my replacement unit they never contacted me.
Just about last week I got a call asking me to if "WANT" to replace the original one and that is 11 days after using my replacement unit which I only get to know from fellow members here suggesting that Dubai Mall branch and other shops already started the process and I just walked in and got my replacement, this only appears to me that they dont have a system to see who has gotten the replacement. (or if they really keep records of their calls and contact informations of the people who called them)
My customer service experience with this Samsung Gulf hotline with this snafu and fiasco is remarkably horrible.
The result of their meeting should be sensible this time and NOT FORCING US TO TAKE S7edge as replacement as that would only mean DOWNGRADE and they must not force us to take another samsung device.
A full refund should be in order (I dont expect any credits from this samsung gulf as with the inconvenience this has casued of of all here in the region as if they would thought about that they should have done it already in the beginning)
enough reason to opt for a FULL REFUND. I want my money back and move out of Samsung.
We all have good reasons and intentions why we patronized this amazing Samsung Note 7 phone and probably why we upgraded from our S7, edge, Note 5 or previous variants and probably even shifted from other OEMs / OS. Its a shame that this phone is almost perfect yet flawed enough to be recalled not just once but twice and yet Samsung Gulf seems to have forgotten our loyalty in the region that has given the brand a premium appeal.
What I dont understand is that why Samsung Gulf cannot comply with the global recall mechanics which is very simple and practical whereas other countries are now implementing?
Samsung should understand that "a loyal customer will always be loyal no matter what". HOPEFULLY, they will be sensible enough in the region NOT to force us to get S7edge or S7 as replacement, we DESERVE our money / cash back as this is caused by Samsung itself as global recall NOT customer inflicting refund.
I hope they will NOT give us Samsung Voucher amounting to the note7 price that can only be used to purchase another samsung product.
We deserve our MONEY back in cash in a form of a refund.
