touch lag/screen unresponsive/decrease in screen senstivity at random @SM-M34

[Vaibav008]

Is through gaming. Any shooting fps games while swiping just after 20 25 seconds or so does the issue or so whereas when i swipe screen with my fingers feels like there's some sort of friction between the input touch and output touch response or decrease in screen senstivity but as soon as i lock and unlock the phone, the problem vanishes and again after 25 30 seconds persists like a constant loop! Even sometimes occurs on safe mode ie. not just third party apps but system apps as well like notes, google, pdfs where swiping screen comes to play. Tried every troubleshooting stuff cleared cache and all. Nothing helpful yet even took to service centre, they are not been even able to fix this. I recently Got updated by security patch the latest available of aug 29 2024 for this device but nothing seems to solve this issue yet. I just wonder are developers working on this issue or not!. When i checked here the ones got this phone recently in 2024 are having this issue so might could be an bug or something so. Lets hope it gets patched soon. Not able to enjoy this phone like gaming even on least possible settings and i know that exynos is capable to run games like pubg smoothly on least settings referring youtube reviews and games really run smooth i have tried no lags but this random issue, initially works buttery smooth and notes its not a major issue we don't need, swiping twice thrice for a single swipe isn't that frustrating but when comes to gaming it is a very very major concern! Pls help samsung only issues on fingers! You can also call this touch lag, screen unresponsive........, decrease in screen senstivity at random times... etc. 

[Communicator]

M34 5g doesn't support spen, is it? How you are using spen on m34 5g? Can you share short video about this?

[Galaxyprime]

If it's just with fingers and you have any temper On then try enabling this.

Also fingers dry quickly or become wet as well leading to friction try using your phone in cool atmosphere or get a pair of thumb which is helpfull in gaming as I seen people using it while playing games

 

[Vaibav008]

I used it already many times its not solving my conner. I don't have any temper glass on my phone.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issues.

Galaxy device touch issue: Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Path: Press the power and volume down keys simultaneously for a few seconds.

Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

Check space availability: Settings > Device Care >Storage.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

Galaxy device lag issue: https://www.samsung.com/in/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-i...

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Remove third-party accessories: Due to ''3rd Party'' (Not provided by Samsung) Accessories, (Like ''Chargers, USB Cables'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.

If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support