Original topic:

system problem

(Topic created on: 03-09-2021 02:10 AM)
420 Views
abhinavraj12apr
Active Level 6
Options
Galaxy M
Why sometime my device restarts automatically....???? What should I do for this..??.
10 Comments
Strangeneria
Expert Level 5
Galaxy M
check whether this feature is on or off

Turn off or schedule it to time when you don't use your phone!!

Screenshot_20210309-021309_Device care.jpg

Galaxy M
already off
Ehsank
Expert Level 5
Galaxy M
Try these steps and lets see

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)
OR
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect other mobile.

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.



B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

Screenshot_20200815-223930_Samsung Members_59466.jpg

Screenshot_20200815-223913_Samsung Members_59464.jpg

Galaxy M
i tried safe mode nothing happened
Ehsank
Expert Level 5
Galaxy M
so if safemode nothing happened then its might be due to some apps did u download any app recently
Galaxy M
okay I'll look for it
Galaxy M
and thanks for help I learned how to enable safe mode which I didn't know before
Ehsank
Expert Level 5
Galaxy M
my pleasure dear ,i wish soon ur problem get resolve 😊🤞👍
Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support