Original topic:

software development or update

(Topic created on: 11-28-2020 10:17 PM)
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THANGAM1205
Active Level 3
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Galaxy M
I am used in Samsung galaxy m51 mobile this mobile running is One UI 2.1 is few time application crushing and hanking issue is some time I felled.please check and solve the issue
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

You may need to try clearing the app cache and data within your settings to resolve "app crash" issue:

>>Launch your settings>apps>crashing app>storage>touch clear cache &clear data.

 

And to resolve "device hanging" issue kindly follow the given linkhttps://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for Writing to Samsung.

 

Warm Regards,
Samsung Customer Support

 

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