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11-28-2020 10:17 PM in
Galaxy M- Mark as New
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12-03-2020 04:00 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
You may need to try clearing the app cache and data within your settings to resolve "app crash" issue:
>>Launch your settings>apps>crashing app>storage>touch clear cache &clear data.
And to resolve "device hanging" issue kindly follow the given link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for Writing to Samsung.
Warm Regards,
Samsung Customer Support
