Original topic:

samsung m31s 25w charging bug

(Topic created on: 08-28-2020 07:00 PM)
1821 Views
ksGuntur
Active Level 3
Options
Galaxy M
Hi All,

I got Newly Samsung 31s on 13th August and I started using it, From Starting I keep observing how much time is taking to full charge the mobile as 25w fast charging is available, My observation are below:

1.First 2 or 3 times of full charge of mobile from 20% to 100% took 1 hour 50 minutes of that 20% to 60% in hour and the balance from 60% to 100% is 50 minutes.

2. Afterwards from subsequent full charge of mobile from same 20% to 100 %  started taking  2 hours 20 minutes, By seeing this i am shocked........why it is taking this much long time to charge when compared  to 1st Full charging of mobile...?? of this 20% to 60 % its same old time that is 1 hour and the balance from 60% to 100% ot is taking 1 hour 20 minutes...Even I tried in multiple ways like Charging mobile in switchedoff mode and sometimes I alsotried to charge mobile in flight mode but horribly its raking 2 hour 20 minutes to charge mobile...Mainly I observed it is taking a very long time of 1hour 20 minutes to charge from 60% to 100 % and charging very very slow....

Samsung company giving 25watts charger and claims battery can be charged in 90 minutes but it is practically taking 140 minutes to full charge whyyyyy ?????

It seems to be there sre some bugs in charging

Kindly fix them

Also the battery  is draining very very fast....

If anyone using Newly released Samsung m31s share your views regarding above...
12 Comments
ksGuntur
Active Level 3
Galaxy M
Also I want share below of my Personal Experience :

Before I purchase Samsung m31s I used Realme 6 pro and its battery capacity is 4000, For Normal usage i used to get 1.5 day....

Now the Samsung m31s had 6000 battery...For Normal day usage I am getting same 1.5 day onlyyyyyy

Then what is the use of big battery 6000 and SuperAmoled display....????

0 Likes
Faraz_F34_5G
Expert Level 1
Galaxy M
6000 is big gimmick..
they never tell how much their Exynos 9611 consumes battery.
1 get 1 day usage only & I have to charge within 8 to 12 hours of usage (excluding night time/sleeping time)
0 Likes
JayShingala
Active Level 4
Galaxy M
first check fast charging option is turn on or not
0 Likes
ksGuntur
Active Level 3
Galaxy M
yes its already on

while connected to charger, its showing "fast charging".....
0 Likes
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue still kindly follow the given below step:-


1. Charge the device in switch off condition:- Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.

If not resolved:- (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good:- Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.

 

For information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes
ksGuntur
Active Level 3
Galaxy M
Thank you for responding....

As I explained above I tried to charge mobile in switch off condition also the backside is good and No problem...

Even i visited Samsung Service center, they do not have equipments to check output and input voltage of charger and phone...

As Samsung m31s comes with Type-c to Tupe-c, so they are unable to check...

Even Samsung declared within 90 minutes the whole battery of mobile is charged with 25w charger given in box...

But practically its taking 140 minutes to fully charge the mobile...

kindly resolve this bug in the mobile
0 Likes
Bivu4bk
Active Level 1
Galaxy M
same problems guys... Samsung should have fix this issue

Hi All,

I got Newly Samsung 31s on 13th August and I started using it, From Starting I keep observing how much time is taking to full charge the mobile as 25w fast charging is available, My observation are below:

1.First 2 or 3 times of full charge of mobile from 20% to 100% took 1 hour 50 minutes of that 20% to 60% in hour and the balance from 60% to 100% is 50 minutes.

2. Afterwards from subsequent full charge of mobile from same 20% to 100 % started taking 2 hours 20 minutes, By seeing this i am shocked........why it is taking this much long time to charge when compared to 1st Full charging of mobile...?? of this 20% to 60 % its same old time that is 1 hour and the balance from 60% to 100% ot is taking 1 hour 20 minutes...Even I tried in multiple ways like Charging mobile in switchedoff mode and sometimes I alsotried to charge mobile in flight mode but horribly its raking 2 hour 20 minutes to charge mobile...Mainly I observed it is taking a very long time of 1hour 20 minutes to charge from 60% to 100 % and charging very very slow....

Samsung company giving 25watts charger and claims battery can be charged in 90 minutes but it is practically taking 140 minutes to full charge whyyyyy ?????

It seems to be there sre some bugs in charging

Kindly fix them

Also the battery is draining very very fast....

If anyone using Newly released Samsung m31s share your views regarding above...
HU23
Beginner Level 2
Galaxy M
Hi team , the newly updated mentioned many things like , pro camera, and battery bugs fix , but it seem to me after updating new security patches yesterday my phone taking 2.30hr to charge 100% I can't see the super fast charge prompt which used to come when u plug in for charging instead it show the hour of charge it will take , earlier it took 1,15min to mobile full charge but now it is not working
0 Likes
rubykasim
Beginner Level 2
Galaxy M
I also have charging issue
its take 2 hours for charge and battery drain in 1day
0 Likes