Active Level 9
I have started to face the ghost touch issue again, it was being smooth and all after the september update, but it started again few weeks later when the update has expired i guess.
1 Comment
Active Level 9

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue of the touch screen of your device kindly follow below given steps:-


1. The phone touch screen could stop working due to physical damage.
Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnet, static electricity can all damage touchscreen of Android phone.


2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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