Original topic:

need a solution!

(Topic created on: 04-01-2020 08:38 AM)
390 Views
mutallib_567
Active Level 1
Options
Galaxy M
after update my otg is not supporting, some apps not working
5 Comments
Vignesh2212
Active Level 5
Galaxy M
this was problem some mobiles facing bro the Samsung bug updates will clear all these problems
mutallib_567
Active Level 1
Galaxy M
tq for the reply
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Vignesh2212
Active Level 5
Galaxy M
you are welcome bro
cs_member9
Active Level 7
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

1. Check device in safe mode: Enter safe mode: -  Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon. Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (Attach when the issue occurs within first 15 minutes of the occurrence of the issue):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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mutallib_567
Active Level 1
Galaxy M
My otg is working after update
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