galaxy m31 hanging and restarting

[uvcanvishal]

My Samsung galaxy m31 is restarting again and again after hanging for a second.

Reset factory settings- done

Wipe cache partition- done

Reset all settings - done

Reset network settings - done

Update- done

Auto restart - disabled

Report in Samsung members app- done

[uvcanvishal]

yes will go to the service centre

[CrazyBoy28]

Its a Software Glitch

Wait for the Next Update

[uvcanvishal]

can't wait bro..because the phone is unusable and i am working from home and i need to use my phone multiple times.

[CrazyBoy28]

I can feel you Bro, Because I am facing this same issue

Our Technical team is already working on it

[Nivedita7]

I am having same problem with samsung m31

[kunal2310]

Same with m21 & service center staff told motherboard problem cost 7k-8k

[AYUSHvish]

Facing same issue 😶 ... someone please help

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support