galaxy M30 screen continous display issue.

[sachinHajare]

Since few days back, my galaxy m30 display would never turn off, even on pressing power button. The screen lock image will always be there. Strange thing is that It will work fine on connecting to a charger. I have already tried resetting general settings. Which works fine for some time but then again the problem arises in few hours.  Could this be some app which is keeping my screen on and draining my battery ??

[sanu2k]

do you have this problem in safe mode also?

[sachinHajare]

I tried in safe mode. and it was working fine for the time. didn't try for too long.

[sanu2k]

oh..
it is for any downloaded apps.
not the system problem

[sachinHajare]

so do you have any idea how do I identify that ?

[spoidermon1]

if developer settings is on try turning off that

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue kindly follow the given below steps:-

1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Aparna88cs]

I am facing same issue...I hardly used my phone bought in March this year. The display stays on .I have hard reset my phone too but same issue

[litamisbe]

I am also facing the same issue .please help me out

[Coolaffu]

Same issue.no Samsung tech is resolving