Original topic:

front cam blur issue

(Topic created on: 01-17-2021 06:11 PM)
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Visakanr
Beginner Level 5
Options
Galaxy M
When I use front cam the first person details are clear and when there is more than one (ie the second person ) face gets blured and there is no detail 

My cam setting is set to the highest resolution 
Live focus is in off status 

Kindly suggest thanks in advance 
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1 Comment
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

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