fingerprint sensor problem

[Sanu19]

Hey guys , there is another problem in my m30 after update that it lags so badly while reading my finger to unlock my device

[sky232]

which update? did you get one ui2 update on m30?

[Sanu19]

yess

[sky232]

try resetting your m30 if this doesn't solve your problem then there might be bug in the update.

[AMPK]

Please send error report if you want Samsung to rectify the problem.

[Samsung_Support3]

Hi there,

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members

[Sanu19]

i have physical finger print scannèr that is in back side of my device

[Sanu19]

what to do in that case