Original topic:

charging problem

(Topic created on: 06-08-2020 11:42 AM)
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praveenbishnoi29
Active Level 4
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Galaxy M
My  new samsung Galaxy m31 not charging 
It shows temperature too high even in front of cooler and in ac room 
Also when sometimes it charged but stuck at 80%  it shows chrging but actually its 80  to  79

This is my 1st experience with samsung i want to by realme or mi but i chosen samsung because of my relatives  who doesnt like Chinese product give advice me to buy samsung 

And this is my last experience with Samsung poor service (no updates or update without any solutions ) and device come with many problems that have no solutions 

I advice people not to buy samsung go for realme mi or oppo vivo they give better smartphone or better service

Now im very depressed why i choose samsung.
Now  i have no money to purchase new smartphone 
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11 Comments
Lovely999
Active Level 1
Galaxy M
dude no need to afraid.
samsung uses heat coating in thier all smartphone/tablets.
if your charging got stuck in some percentage
then keep your phone in fridge for some seconds or 1 or 2 minutes.
when battery got normal temperature charging will get started.
this is a feature of samsung to resist battery from heat and to get explode.
niether oppo vivo have this.
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Lovely999
Active Level 1
Galaxy M
may be your case cover blocking heat to get out. try charging your phone without case cover in ac cooler room.
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Galaxy M
i have no case
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Galaxy M
i tried in front of cooler and also in ac room
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Lovely999
Active Level 1
Galaxy M
does it still happening?
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Galaxy M
yes
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Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please perform the below mentioned steps to resolve the issue:

 

1. Check connectivity
Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.

 

2. Charge the device
Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Galaxy M
bhai sab kuch kar liya he
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Galaxy M
solution mil gya bhaiyo
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