camera problem

[shahbush]

Zoom is not working in back camera,

It shows can't zoom in or out in this mode(64 mp camera) 

Software is also updated to One UI 2.1

when i change mode it work fine

[capturoartisto]

By default you cant zoom into while using the camera mode in 64mp or 48mp..If you want to get zoomed in you may use the standard resolution of 3:4 or 9:16 ratio

[Sidhabhi]

Chanhe picture resolution or ratio and try

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support