Original topic:

camera problem

(Topic created on: 03-18-2020 08:23 PM)
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Kysar
Active Level 3
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Galaxy M
When i set 3:4 48mp in my M30s it stay hang and does not work! Please  help me
11 Comments
Galaxy M
nothing in mine everything is super cool now after update!
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cs_member9
Active Level 7
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow these below mentioned troubleshooting steps to resolve camera issue:-

1) Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.
2) Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

 

If the issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > Send feedback > Ask question/Error report).
(Note: Please send device log files within 15 minutes of the issue occurrence.)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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