Original topic:

Wi-Fi Calling is not functioning

(Topic created on: 11-22-2020 08:41 PM)
214 Views
VinuNilkod
Beginner Level 2
Options
Galaxy M

Issue with Wi-Fi calling even after activating the Wi-Fi calling option on mobile device.

After installation of latest update from Samsung on my Samsung M21 device unable to use Wi-Fi calling even after activating the Wi-Fi calling options enables.

 

Need your serious intervention on high priority.

 

When can we expect resolution or reply from you on this??

5 Comments
Galaxy M
Have you tried different wifi?
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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VinuNilkod
Beginner Level 2
Galaxy M
Thanks for your response.

I would like to convey that device needs Airtel network connectivity to use Wi-Fi calling. How silly is the device behavior after installing of the latest updates on my device.

The screenshot is attached for your reference. I would demand for resolution immediately because WiFi calling unavailability is a workstoper to my daily tasks.

Screenshot_20201121-222713_Call.jpg

Screenshot_20201121-222756_Phone.jpg

Screenshot_20201121-224628_Settings.jpg

Screenshot_20201121-224254_Settings.jpg

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Madss
Active Level 1
Galaxy M

@vinuNilkod, Request your help, did you resolve this issue? i am also facing same issue after update in my M31, If you got any resolution for this, please help me to get this issue resolved!!Thanks!

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sumitchy
Beginner Level 2
Galaxy M
my Galaxy S20 not showing wi fi calling switch
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