Original topic:

WhatsApp media not visible in gallery

(Topic created on: 06-29-2021 12:16 AM)
10475 Views
Manhatten
Active Level 3
Options
Galaxy M
My phone is not showing the download whatsapp media in gallery. I tried to see the downloaded location of the images too but that too doesn't help. Any idea how to solve this issue.
9 Comments
ARJUNB
Expert Level 3
Galaxy M
For this follow these steps
1. Take backup of whats app on Google drive.
2. After backup close whats app
3. Under what's app clear cache and data complete.
4. Head towards sd card find whats app if u have any data in media whats app images. Videos documents copy them in your sd card in a different folder after that remove WhatsApp from sd card.
5. Now head to internal find whatsapp if it is there remove it
After taking the backup from media here too.
6. In internal Head to android - data folder and see if there is com.whatsapp folder click on it if u have any data store that too. Just incase.
7. Under battery and device go there and see in storage booster move content to sd card. If it is like this in picture leave it.
8. Now remove whats app from your system and restart
9. After restart go to google play store. Re download whats app
Login with your number
Backup your data from Google drive u will be prompted. All will be good you will see that pic and videos will start showing in your gallery.
I have also done the same thing.
In my case my fault was I moved the content of whats to sd card. That made the problem. Now all good.
If u achieve with these steps do hit the solution on this. Thanks. Screenshot_20210629-010224_Storage booster_26834.jpg
0 Likes
NeonGalaxy
Active Level 4
Galaxy M
Follow the step given below
1 Open whatsapp
2 Tap on "three dots" on top right corner of screen
3 Now go to "settings"
4 Go to "Chats"
5 Turn on the "media visibility"
Now you will able to see your media in gallery.

If this content helps you please accept the solution
manojkumaar
Active Level 4
Galaxy M
It doesn't work
0 Likes
Dhineshvallavan
Beginner Level 4
Galaxy M
Working
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
manojkumaar
Active Level 4
Galaxy M
Only solution is to throw Samsung phone and buy other brands like redmi
Manhatten
Active Level 3
Galaxy M
Nhi yrr ... Itna bhi **bleep** nhi h 😅😅
0 Likes
yagneshinfocusp
Beginner Level 4
Galaxy M
Just delete private folder in android/whatsapp
0 Likes
ramnarem
Beginner Level 2
Galaxy M
Thanks. It helped! Of course moved all files in PRIVATE folder before Deleting