What , why cant I upgrade

[FirozXmarty]

Samsung upgrade is not available in my M34 device 

[VinodGowda]

U bought in online store that's why u can't eligible

[FirozXmarty]

If I would have purchased it offline then would I be able to upgrade 🤔

[VinodGowda]

Yes

[Harishhvr]

What is this actually ?

[Mr_Aniket]

Whether you purchase online or offline,M series are very hard to upgrade.
My m14 4g is also shown not eligible for upgrade.

[ScottS]

I bought my m34 5g phone online. I have had no problems updating it. And neither has my dad he has the m14