Original topic:

Unexpected Restart/Reboot

(Topic created on: 05-29-2020 07:55 AM)
398 Views
Raghavendra98
Active Level 8
Options
Galaxy M
Today, my M30s unexpectedly froze while using WhatsApp and rebooted. This was very abnormal and it doesn't happen frequently. However, this is the 2nd time this is happening. Weirdly, the first time this happened, it happened while using WhatsApp only. 
The phone is always working normally and it never does this even when it's stressed while using PUBG. I have already sent Error Report with system logs. But, so you guys have any idea why this is happening? 

PS: I'm on Android 10 with March Security Patch
5 Comments
BetaNegative
Active Level 3
Galaxy M
exact issue I am facing since past 2 days my phone kept restarting every 2 mins ,I found one temporarily solution do one thing keep power mode to medium at least that will help to some extent
Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device hanging issue: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Sanam14
Active Level 1
Galaxy M
Bro My M30s is behaving the same problem ....what is going on ??
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Raghavendra98
Active Level 8
Galaxy M
Reboot in System Recovery and clear cache partition. It might help.
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gegy
Active Level 3
Galaxy M
System recovery, clear cache, wipe data and factory reset didn't help at all in regards to system froze and restart issue cuz l've tried em all, so my only hope is to install a fresh stock rom by flashing an older version, mine is 11 so thinkin of downgrading back to android 10 might help.
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