Touchscreen not working in M31

[epyczen]

Touch randomly doesn't work in my M31. Anyone else have the same problem after One UI 2.5 update?

I simply restart the phone from lock screen as a workaround. Seems like we need an update to fix this

[Ehsank]

if its really frequently happened then instead of waiting for next update, do visit service centre if possible for you

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "touchscreen" issue kindly follow the given below steps:

1. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[eee224]

Dear Samsung,

if touch is nit working how can we do above process

[HighwayRaider]

My Samsung M31 display is sometime light problem and tuch not working please help me