Sudden Green Line Appearance on my display

[idigipreneuer]

Hello Community,

I'm facing sudden green line over my Samsung galaxy M52 Display without any physical interaction. Now i don't no what exactly happen with my phone. 

Please help me to solve this issue.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[idigipreneuer]

Where i find the log files

[goodthings]

Please go to main page of Samsung Members App, click on support, click on feedback, click on error report then follow instructions on the screen. Log files automatically send by system after send error report immediately but don't close Samsung Members App during this process until complete. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Anonymous]

Bro nothing happens. No log files no nothing. Pay up and change display. I had to do the same. They Don't entertain midrange devices outbof warranty for free replacement sadly.

[goodthings]

You're welcome to here.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support