We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurring.
I am facing same issue with my M31s mobile, please help to resolve this issue. Samsung care suggested to replace motherboard but my handset out of warranty, i have raised issue to consumer forum and Samsung agree to give 25% discount but I need 100% discount to replace the mother board . Please do the needful,
