Original topic:

Software problem

(Topic created on: 01-31-2024 09:13 AM)
561 Views
Arxy
Active Level 1
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Galaxy M
Galaxy M13 5G doesn't support 64-Bit apps, few googles apps are not supported 😑, it has 64Bit CPU but it is operating on 32 Bit mode.
Why? Will there be any upgrade ?
Even android 12 is 64 bit only but One ui running on 32 bit. 
4 Comments
Anonymous
Not applicable
Galaxy M
Android 12 isn't 64 bit only, the transaction is happening, but it will show up only with new devices with Android 13/14 if the company cooperates, not for older devices.

And btw what all the apps that you aren't able to use?

M12 was 64 bit on Android 11, and Android 12 too.
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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spryzen01
Beginner Level 4
Galaxy M
Will there be a OS update for 64 bit version???
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SubhuBhai2006
Active Level 1
Galaxy M

No, 32 bit one ui 6.0. It's Strange. Can't run my fav 64 bit apps. Time to throw away the device :)

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