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03-04-2020 09:13 AM in
Galaxy MWhile using apps on this phone, it is hanging and restarts after few minutes automatically.
I don't know why it is happening. So much ram and internal memory is there.i am always clearing catch files too.
Can any help this issue?
Thanks
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03-04-2020 09:26 AM in
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03-04-2020 10:17 AM in
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03-04-2020 08:45 PM in
Galaxy M
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03-06-2020 11:58 AM in
Galaxy MHi there,
Please perform the below mentioned steps to resolve the hanging issue:
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).
> If device hangs in any particular application/game then clear cache memory of that application (Settings>apps> tap on that app>storage>clear cache)
Please perform the below mentioned steps to resolve the auto restart issue:
> Please ensure that auto restart option is turned off (Step: Settings >Device Care or Maintenance>More> Auto restart
> Sometimes 3rd party apps may also cause the Auto restart issue so check your device in Safe mode.
> Check the availability of software update in your device
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
