Original topic:

Smsung M30s Facing strucking problems

(Topic created on: 03-04-2020 09:13 AM)
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Samsung_H2NY3bR
Beginner Level 2
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Galaxy M

While using apps on this phone, it is hanging and restarts after few minutes automatically.

I don't know why it is  happening. So much ram and internal memory is there.i am always clearing catch files too.

Can any help this issue?

 

Thanks

4 Comments
azizmondol
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BishnuRajput
Active Level 6
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vipinsingh790
Active Level 1
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Samsung_Support5
Moderator
Moderator
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Galaxy M

Hi there,

 

Please perform the below mentioned steps to resolve the hanging issue:
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).

> If device hangs in any particular application/game then clear cache memory of that application (Settings>apps> tap on that app>storage>clear cache)

Please perform the below mentioned steps to resolve the auto restart issue:

> Please ensure that auto restart option is turned off (Step: Settings >Device Care or Maintenance>More> Auto restart
> Sometimes 3rd party apps may also cause the Auto restart issue so check your device in Safe mode.

> Check the availability of software update in your device

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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