Original topic:

Slow Motion Video Issue

(Topic created on: 04-23-2022 02:32 PM)
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mkumar11
Active Level 1
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Galaxy M
Hi,
Recently I created a video with slow motion feature and I faced a issue that is the video is playing with pauses, I mean video is not playing in a good way.
2 Comments
Galaxy M
Clear app data of camera app and try again
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same.To resolve this issue kindly follow the given below steps:

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).


Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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