Seperate app sound

[Shekhar111]

Seperate app sound feature is not working in my galaxy m21 and m31s handsets.

Is it with me only or others also experience this problem?

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check device volume settings if its full or not.

* Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Shekhar111]

Already tried all that but it didn't work for me.