Secure Folder

[nealz9]

Yesterday I have updated my M51 phone to the latest one ui 4.1 based on android 12. Since then I am facing problem related to secure folder. I am not able to move photos and videos from gallery to secure folder which I have received through WhatsApp. Any solution to this issue please let me know. 

[nealz9]

Already tried but still not able to transfer

[vivek1989]

Clear cache and clear data and force stop it may resolve ur problem

[Adii1603]

Move those images to other folder, then move to secure folder

[nealz9]

Already got the solution. Thanks for helping out...

[Wasif87]

What is the final solution??

[nealz9]

Select image or video. Move it to camera album and then move it to secure folder. 100% works.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support