Original topic:

Screen time issue

(Topic created on: 06-19-2024 10:26 AM)
574 Views
bala1121
Beginner Level 2
Options
Galaxy M
Today morning I randomly say my screen time it shows i have used telegram for 18 mins (it is specific) at midnight 12 am to 1 am. But at that time i didn't use it. Then i checked the number of TIMES OPENED it shows zero. A long before i got the same issue with Pinterest app at that time it shows 24hrs a hole day but i didn't open that app not even a single time that day. What it could be ? Is it a glitch or my mobile got hacked. I can't able to find the reason. If you know help me out.
If you facing the same issue let me know



image
Screenshot of telegram screen time 


3 Comments
goodthings
Expert Level 5
Galaxy M
Kindly reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes