Original topic:

Screen flickering issue while using Google search

(Topic created on: 09-07-2020 11:43 PM)
266 Views
Dwiggy
Beginner Level 2
Options
Galaxy M
I've noticed a screen flickering issue while I search on the results from Google search. The screen flickers when I try to scroll down on the results. The device is in dark mode. Please fix.
0 Likes
4 Comments
Anonymous
Not applicable
Galaxy M
it's the issue of latest update of Android system webview.... Uninstall the update of it then check
0 Likes
Galaxy M
Samsung can't do anything about it. It's upto Google. Wait for upcoming update by Google.
0 Likes
Galaxy M
Uninstall Android system web view updates and try again

Also, update Google to the latest version..check playstore
0 Likes
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes