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09-07-2020 11:43 PM in
Galaxy M
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09-07-2020 11:46 PM in
Galaxy M- Mark as New
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09-07-2020 11:48 PM in
Galaxy M- Mark as New
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09-07-2020 11:52 PM (Last edited 09-08-2020 01:32 PM ) in
Galaxy MAlso, update Google to the latest version..check playstore
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09-08-2020 02:54 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue kindly follow the given below steps:-
1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
