Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Please follow the below steps
Step1: Navigate to app's screen and tap on Settings. Step2: Tap on Display. Step3: Adjust the brightness.
Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges. Please ensure enough storage space in your device. Please ensure your device has sufficient battery for updating software. (above 50%)
Please follow the below steps: Step1: Navigate to app's screen and tap on Settings.
Step2: Tap on Software update.
Step3: Tap on Download and install.
Step4: Checking for software updates.
Step5: Software update available.
Step6: Tap on Download. Step7: Downloading updates.
Step8: Tap on Install Now. Note: Your phone will restart after the update is installed.
Thank you for writing to Samsung. Warm regard, Samsung customer support
