Original topic:

Samsung M34 very poor Internet speed

(Topic created on: 2 weeks ago)
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bibhudattaT
Active Level 4
Options
Galaxy M


My M34 5G Internet bandwidth is very slow. 5G is not working at all. I tried all settings and tricks available in the forum and youtube but no result. Here is a comparison between my M34 5G and Motorola G62 5G. Both mobile have Jio SIM (as 5G is not working at all I tested it on 4G network). You can see the huge difference between both mobiles. 
Samsung should work on it otherwise the brand will loose its trust on it. 
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9 Comments
iamSUHAIL
Active Level 6
Galaxy M
Use VPN for better experience and samsung do have their on VPN samsung Max rest you have option as well in your device to put manual VPN ID and all. Just explore the sim setting
bibhudattaT
Active Level 4
Galaxy M
It is not a solution. I use wifi at home and office but why people will suffer? Now a days no service provider sale only call plans we will purchase minimum 1GB Perdana plan but can't use that due to poor connectivity.
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iamSUHAIL
Active Level 6
Galaxy M
Dear it's all depends on situation like device location, device variants, sim operators etc.
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bibhudattaT
Active Level 4
Galaxy M
Have you seen my comparison video? I think no.
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iamSUHAIL
Active Level 6
Galaxy M
Yes I watched your upload video and again think that every Galaxy series come with special features. Here i am takling about Galaxy A,M,F,S and Z series. So the issue depends on situation which I already wrote it.
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bibhudattaT
Active Level 4
Galaxy M
The minimum requirement of a mobile phone is better network connectivity which must be in all series whether it is a budget phone or premium phone. I don't know whether you should admit or no but network issue is the bitter truth of samsung phones.
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iamSUHAIL
Active Level 6
Galaxy M
When you know all cons of samsung then why you bought phone. You had to go with another device.
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RedBullRussia
Active Level 6
Galaxy M
People who trusted Samsung and bought M34 are suffering from Day 1
Very poor internet speed and network connectivity especially 5G
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable feedback with us. we would request you kindly perform the following steps to resolve your issue by the given links.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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