Samsung M30 s fingerprint unlock problem

[pa1234wan1234kumar]

Samsung m30s fingerprint bahut slow kam kar raha hai mera aur  hang kar raha hai please your problem solve karo

[Anonymous]

Frequently or sometimes?
Before update or after update?
Slow in the sense comparing with other devices or compare to before performance?

[Viki100420]

Yes mention all this properly so it would be better answering you.

[Viki100420]

Same problem has been faced by many Mseries users so you dont worry.Latest firmware update will solve this problem.As M30s can save 4 fingerprints at most
so you first remove all fingerprints then register the fingerprint and still the issue continues then add the same fingerprint twice or thrice which will help in speeding up the fingerprint unlock.Else try factory reseting your device.And if still the problem dosent get solved then kindly visit customer care centre.
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Ye samasya kaii M series customers ke sath ho rahi hai aap tension na le latest firmware update se ye samsya chali jayegi.Aap ka smartphone m30s ek bar me 4 alag alag fingerprints save kar sakta hai to aap sabse pehle saare fingerprints remove kar do aur vapas se register karo aur agar fir bhi fingerprint unlock lag ho raha hai to aap same fingerprint do ya teen bar register karo jo aapke smartphone ka fingerprint unlock tejj kar dega.Aur agar fir bhi ye problem solve nahi hoti to aap aapka device reset kariye aur fir se fingerprints register kariye.Aur ye do cheeze karne ke baad bhi agar problem solve nahi hoti to aap customer care centre me jaake apka mobile check karvaiye.

[rjthakkar1]

if your fingerprint is not set properly the problem may occur or if there is any scratch on the scanner then also it won't unlock the device

[Viki100420]

Yes as m30s is having rear fingerprint scanner

[Ehsank]

register your fingertips again with all around , and add 2-3 fingers simultaneously it will give you more accurate result

[Bablooseth]

but not yet faced any issue in fingerprint...its instant to touch

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[jkb8790]

samsung m31 fingerprint not working message showing as fingerprint sensor not working, tried everything still problem not resolved