I have a Samsung M30s which I bought in October 2019. It has been working perfectly fine til today evening, 21.03.2020, when I got the system message that new update is available. I clicked on the button to install the update. Apparently it was a large update and took a while to download. The device then restarted on it's own and started showing SAMSUNG M30s logo in WHITE COLOUR on a BLACK COLOUR BACKGROUND. Few seconds later the screen changed and it started displaying SAMSUNG logo, again in White colour on a Black background. I waited for almost and hour, but nothing changed. Then I called the SAMSUNG call center and the person asked me to restart the device by pressing ON/OFF button and Volume Low button together. The device restarted. But agian the same thing happened. It is again showing the SAMSUNG logo in white colour on black background. I have since restarted the device few times, but each time the same happens.
I have the contact diary, SMS messages, photographs and whatsapp messages that I cannot afford to loose. Can someone help me or tell me what to do.
Please reply to this message on this forum, or write to me on safalsuri@gmail.com or call me on 9811182828. Any help will be highly appriciated.
We at Samsung understand your concern, please be rest assured that we will help you with the concern.
We would recommend you to visit to the nearest service center as you have tried all the troubleshooting steps but as of now all the service center are closed due to lock-down, you can visit after the lock-down gets over.
Due to Covid-19 outbreak the service centers are closed because of the lock-down. We recommend you to call the service center before visiting.
You can find the nearest service center by clicking on the link below: -
