Restarting problem

[sachinap]

I am facing the problem of restart ...my M21 restarted today twice when I was working on net...

[raj1865]

Same problem

[sachinap]

I visited Samsung care center,the **bleep** the desk after knowing that my handset is beyond warranty period says that this is problem related with motherboard...change it....
One of my friend who was working in some other mobile company advised me that this is software problem..wait until new software arrives.....

[CrazyBoy28]

Kindly Visit Service Centre

[Sid_Karna]

Bro you know that this is a common 9611 problem which need motherboard replacement right?

[CrazyBoy28]

Yeah bro, need to replace Motherboard

[Akajal]

Same problem I face
M21 Samsung

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

[amjadamju]

OK, thank you but please recover my phone.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!
  
We acknowledge your query and apologize for the same. We request that you kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support