Greeting from Samsung Customer Support!
We apologize for the inconvenience you are facing. We understand your concern and help you resolve this.
We want to inform you that the log file is not attached with your response. So, in order to resolve your issue and send this to our concern team, we are going to need the log file along with the screenshot/image/small video of the issue.
Kindly perform the below-given steps in order to produce the log file:-.
1. Dial the string *#9900#
2. Debug level>>Mid>>(phone reboots if changed level0.
3. Reproduce the issue.
4.Dial #9900#>>Run dumpstate/logcat/modemlog>>Copy to SD card.
5. Extract the folder named log from my file and share it for analysis.
To attach the log click on Samsung member - Get help - Feedback - Error Report (Please attach the Error log file within 15 minutes of error occurred).
Greetings from Samsung customer support!
We have acknowledged your concern regarding the Samsung device.
Samsung is aware of the symptom which may appear on Galaxy devices with the WhatsApp version(v2.21.10.16 and later). To resolve this symptom, Samsung is scheduled to release a software update soon. Therefore, please check for updates to your device software regularly via the FOTA. (Settings > Software update) To ensure the best experience, Samsung encourages all users to keep software and applications up to date at all times. Samsung is committed to providing the best possible mobile experiences.
Temporary Solution: -
Before the new software release, please guide below tips to customers facing the above issues: -
To send the files saved on the device to another party
Select the target files that you want to share via Gallery or My Files > Tap Share > Choose 2nd WhatsApp
To open the files received from another party
Forward the files received on 2nd WhatsApp to 1st WhatsApp by sending it using Messages > Open the received files with 1st WhatsApp.
