I don't know another person having the problem or not, but in my M31 after Android 12 update whenever I set ringtone and come back, the ringtone is not applying and playing the old one (*when receiving calls).So I have to come back to setting and apply again.
It's happening often and it is really annoying, please Samsung team fix this
I am not sure why this happens to you... it doesn't with me. Can you please confirm that you are setting for the same SIM as on the one on which receiving the calls? Like setting ringtone on 1st Sim and receiving calls on 2nd will make things look like you haven't changed the tone. I hope that is not the case.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
